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Hamilton Hotel Management are vastly experienced “hands-on” hotel professionals. The management team have significant
operating experience at all levels of the market - both within the UK and internationally – and combine their experience
with their specific areas of expertise in order to enhance hotel performance.
The team have highly developed competencies in all the critical disciplines, including finance, sales and marketing and
revenue management, and are skilled in all aspects of day to day operations. We focus on the details to ensure that the
hotel is professionally managed and that guest and staff satisfaction levels are delivered and maintained at the highest
levels. We drive an intense focus on profit delivery within our mission to maximise returns on investment and create
shareholder value.
We ensure that the General Manager and support team are fully aligned with the goals and objectives of the owning company.
We encourage a focus on detail to deliver our philosophy that highly trained and motivated staff, operating in a well
maintained and high quality environment, will ensure the delivery of optimal profits.
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Cost Control, Budgeting and Financial Performance Reviews
Detailed budgeting, forecasting and monitoring of all revenues and costs is vital to create a culture of
performance excellence and to deliver superior returns.
We deliver the following services to all our clients:
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Cost Control, Budgeting and Financial Performance Reviews
Detailed budgeting, forecasting and monitoring of all revenues and costs is vital to create a culture of
performance excellence and to deliver superior returns.
We deliver the following services to all our clients:
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- Annual budget prepared well in advance of year-end
- Budgets submitted to clients for approval
- Trading performance measured monthly against the plan
- Detailed weekly, monthly, quarterly forecasts submitted with variances tracked in order to flag up shortfalls or indications of better performance
- All financial statements reviewed by Hamilton and submitted with informative commentary
- Monthly/quarterly review with owners as required
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Full Accounting and Reporting Service
We offer a full accounting service including treasury if required. Our service includes:
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Full Accounting and Reporting Service
We offer a full accounting service including treasury if required. Our service includes:
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- Disbursement activity
- Accounts payable
- Accounts receivable
- Cash management
- General ledger transactions
- Balance sheets
- Hotel financial statements
- Cash flow forecasts
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Strategic Sales and Marketing
The annual sales and marketing plan is the sales department's strategic plan for delivery of the optimum occupancy and rate. We prepare carefully evaluated strategic plans for each Hamilton property.
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Strategic Sales and Marketing
The annual sales and marketing plan is the sales department's strategic plan for delivery of the optimum occupancy and rate. We prepare carefully evaluated strategic plans for each Hamilton property.
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Each plan is produced by highlighting the sales and marketing actions that will be undertaken by market segment and co-ordinating the following management actions:
- Co-ordinate all sales, marketing and PR activity both on and off property
- Monthly review with the General manager and Director of Sales and Marketing
- Monitor results achieved versus the plan including support from brand
- Manage website and develop internet marketing strategies to maximise distribution through all channels
- Develop robust search engine strategies to improve website positioning
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Revenue Management
Revenue management is crucial to optimising the hotel's revenue performance and we ensure that each hotel is proficient in this area.
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Revenue Management
Revenue management is crucial to optimising the hotel's revenue performance and we ensure that each hotel is proficient in this area.
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The General Manager and their team evaluate business on the books, pricing and forecast occupancy levels against historical and known future trends, utilising our proprietary models and processes. In addition, we offer the following services:
- Market share analysis with supporting commentary
- Analysis on competitors' rate strategies
- Evaluation of GDS and brand delivery systems
- Appropriate pricing strategies
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Capital Expenditure Planning
Selective capital expenditure is critical to value maximisation of the hotel. Strategic planning is required to ensure that capital expenditure is focused and value created over the hold period. We work closely with our clients to establish the appropriate amounts to set aside for capital expenditure on a long term basis.
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Franchise Relations, Independent Operation, Quality Evaluation and Inspection
We have a deep understanding of franchising within the industry and excellent relationships with many of the major brands, although we also offer management independent of a brand.
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Franchise Relations, Independent Operation, Quality Evaluation and Inspection
We have a deep understanding of franchising within the industry and excellent relationships with many of the major brands, although we also offer management independent of a brand.
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We are pleased to advise on the selection of the most appropriate franchise to ensure brand suitability and in order to optimise the value received from the brand. We offer the expertise to successfully manage the often challenging relationship between owner and brand.
We recognise that each and every hotel is different and we are therefore objective as to the solutions that will be required. In some cases, an owner would prefer for the hotel to be operated independently of a brand, or a brand is not thought suitable for the property. At Hamilton, we offer the expertise, in conjunction with our strategic partners, to effectively operate such properties, ensuring that all services provided by major brands are present, but are specifically tailored to meet the hotel’s requirements.
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Legislation
Ensuring that hotels are fully compliant is an increasingly important matter as legislation becomes tighter. We recognise the importance of protecting employees, customers and the hotel itself and therefore implement thorough procedures, in conjunction with our strategic partners, to ensure that all of the necessary controls are put in place.
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Legislation
Ensuring that hotels are fully compliant is an increasingly important matter as legislation becomes tighter. We recognise the importance of protecting employees, customers and the hotel itself and therefore implement thorough procedures, in conjunction with our strategic partners, to ensure that all of the necessary controls are put in place.
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- Health and Safety
- Fire Safety
- Food Safety
- Alcohol Licensing Legislation
- Employment Matters
- Disability Discrimination Act
- Risk Assessments
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Renovation and Project Management
Continual change in guest expectations means that hotels must stay ahead of the curve to remain competitive. Hamilton have unrivalled experience in managing guest room and public area refurbishments and will manage the entire process from interior design to selecting the appropriate contractors capable of delivering a project on time and within budget.
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Hotel Development and Pre-Opening Services
We have extensive experience in all areas related to hotel development. The services we provide are unique for each project we undertake and are designed to meet our client's specific needs. Our experience makes us ideally suited to assist you with your hotel development project, from feasibility through to opening.
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Hotel Development and Pre-Opening Services
We have extensive experience in all areas related to hotel development. The services we provide are unique for each project we undertake and are designed to meet our client's specific needs. Our experience makes us ideally suited to assist you with your hotel development project, from feasibility through to opening.
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Feasibility Analyses
- Assist in site evaluation and selection
- Co-ordinate hotel demand studies
- Assist owner with the selection of the most appropriate brand
- Prepare financial projections
- Prepare preliminary build and/or refurbishment estimates
Planning and Design
- Advise on the selection of project manager, architect and interior designer
- Advise on guestroom, public area design and back of house layout
- Co-ordinate the activities of all professional services
- Co-ordinate the procurement of all furnishings, public area fit out, kitchen and operating equipment
- Advise and co-ordinate on the selection of all front desk, reservations, sales and accounting systems
- Advise on and co-ordinate the selection of telephone, AV and key lock systems
Pre-Opening Services
- Hire General Manager and support team
- Create and implement pre-opening sales, marketing and PR plans
- Assemble pre-opening budgets
- Recruit and train all personnel and develop employee benefit programmes
- Establish detailed action plans for all departments
- Obtain all necessary licences, permits and insurances
- Develop effective pricing strategies
- Interview and select all concessionaires
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Employment Recruitment Training and Employee Relations
Managing people is one of the most critical aspects of successfully operating a hotel. Payroll and related expense is the single biggest controllable cost and service delivery is a key determinant of profitability.
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Employment Recruitment Training and Employee Relations
Managing people is one of the most critical aspects of successfully operating a hotel. Payroll and related expense is the single biggest controllable cost and service delivery is a key determinant of profitability.
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Hamilton offers the following:
- Employment policy and benefits defined
- Compliance with all government and legal requirements
- Effective orientation programmes for new employees
- Regular staff training and development
- Create and implement management and employee incentive programmes
- Payroll control in line with revenues and external benchmarks
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If you are interested in the hotel management services provided by Hamilton Hotel Partners and would like to discuss an opportunity or simply gain a better understanding of what it is that we offer, then please do not hesitate to contact us.
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