Hamilton Hotel Partners is comprised of a selected team of unique individuals who have deep and varied industry experience and who are able to offer our clients the specialised, distinctive service that makes Hamilton a world-class advisory company.
Frank Croston is one of the two founding Partners of Hamilton Hotel Partners, directly responsible for all asset management and direct management activities. His career progression combines a unique blend of senior executive positions in operations, asset management and strategic advisory services.
Prior to setting up Hamilton in early 2004, Frank was President, UK and Ireland for InterContinental Hotels Group. In this role he held operational and profit responsibility for a portfolio of over 90 owned and managed hotels.
Frank was responsible for the development and oversight of a significant capital investment programme to raise the physical product standards of the Posthouse chain, acquired by the group in April 2001. Following this investment programme, coupled with programmes to raise service delivery and product quality standards, the UK portfolio has subsequently significantly outperformed the UK market and was the subject of a successful acquisition by Realstar, Lehman Brothers and GIC in 2005.
Prior to this appointment Frank was Senior Vice President Asset Management for EMEA. In this role he was responsible for initiating and executing a capital investment programme in excess of $500 million, across the European InterContinental portfolio. The projects executed during this period were all delivered on time and on budget.
Frank joined Six Continents Hotels from Strategic Hotel Capital Inc. in London where he served as Chief Operating Officer for Europe with primary responsibility for the company's asset management function.
Prior to this Frank was a senior adviser to the hospitality sector, initially with PKF as Managing Director of their hospitality consulting practice and subsequently with Arthur Andersen as Partner-in-Charge of Hospitality and Leisure consulting for Europe, the Middle East, India and Africa.
Frank is a Fellow of the Institute of Hospitality, formerly the HCIMA and the Institute of Management Consultants, and an Honorary Fellow of the British Association of Hospitality Accountants.
Chris's primary strengths are in the acquisition and development of hotels and hotel companies and in the planning and management of corporate hotel development efforts. As a seasoned adviser to the sector, Chris is able to draw on many years of accumulated knowledge of best practice in the industry.
Chris's career in the hotel industry began in 1979 with what was to be a seven-year spell with Pannell Kerr Forster. During that time Chris undertook market demand and financial feasibility studies and valuations in locations throughout Europe, the Middle East, Africa, the Caribbean, Latin America, the United States and China.
From 1985 to 1989 Chris was Director of Development for Europe for the Marriott Corporation where he oversaw much of Marriott's early growth in Europe.
In 1989 Chris assumed responsibility for the growth of Holiday Inn Worldwide in Europe, the Middle East and Africa, Inc. where he held the post of Vice President for Development for that territory.
In 1995 Arthur Andersen appointed Chris Corporate Finance Director with specific responsibility for the Hospitality and Leisure Sector.
In 1998 Chris re-entered corporate life and joined Starwood Hotels and Resorts Worldwide, Inc. as Vice President of Acquisitions Development for Europe, Africa and the Middle East. During this time Chris closed a large number of hotel transactions - many of them located in the Iberian Peninsula.
In 2002 Chris, who is fluent in Spanish, moved to Spain where he is focusing his efforts on asset management and acquisitions and development activity in the hotel sector in that country. He currently divides his time between Spain and the UK.
Guido Debast joined Hamilton in September 2013, where he took up the function of Director. Dedicated exclusively to a portfolio of 42 midmarket hotels, Guido is responsible for FP&A, reporting and capital investment evaluation.
Prior to joining Hamilton, Guido worked for a UK based asset management firm where he worked on a wide range of assignments advising clients on acquisition projects, management contract negotiations and operator selection issues. He conducted numerous independent business reviews and asset managed a portfolio of 12 Eastern European boutique hotels.
Prior to his move into asset management, Guido held various positions at InterContinental hotels in business support, development support and corporate finance. From 2009 to 2011, he held the position of Finance Director at Axel Hotels in Barcelona.
A Belgian national, Guido is fluent in Dutch, English, French and Spanish and has good knowledge of German. He studied Business Economics at the Hogeschool Universiteit Brussel and has a MBA from Lancaster University.
Christine, a senior hotel group executive joined Hamilton Hotel Partners in January 2014. She has extensive unit and group management experience in Europe, Middle East and North America's 4 and 5 star hotel market. Until the end of 2013 she held the position of Senior Director Hotel openings in Europe for Hilton's focused service brands, Hilton Garden Inn and Hampton by Hilton, with her main focus being the hotel opening pipeline in Eastern Europe.
From 2005 to 2010 Christine was the MD of the German Queens Moat House estate encompassing 24 hotels operating under IHG and Best Western Franchise agreements, with sole corporate responsibilities for all operational disciplines and a substantial capital investment plan.
Prior to that she was the RVPO for Holiday Inn and Crowne Plaza Hotels in London, being responsible for the financial and operational performance of these key assets, following the rebranding and upgrading from the Posthouse to an IHG brand after acquisition in 2001.
Immediately prior to this appointment, Christine held several General Manager positions in the Intercontinental Hotels Group, including the Intercontinental Hotel London Mayfair, and the Forum Hotel London and the Forum Hotel Berlin, as well as Hotel Manager at the InterContinental Hotel London. During more than 20 years' service with IHG, she worked in various operational departments of InterContinental Hotels in the UK, US and Germany.
Christine is a native of Germany, where she completed a hotel management apprentice program, attended Cornell University summer classes and is a certified Foreign Correspondent.
As a Director, Sally Robinson brings a wealth of experience to her role and is responsible for a number of assets leading the team of Senior Associates. Sally has responsibility for both asset management and direct management hotels stretching across the UK and Europe. This involvement will include supporting owners in investment decisions, active management of revenue and costs, capital planning and providing regular communication to owners on the performance of the hotels. Where appropriate, Sally is also involved in undertaking operational reviews on behalf of owners resulting in delivery of clear action points and recommendations.
Immediately prior to her appointment she was Director of Asset Management UK & Ireland for InterContinental Hotels Group based at corporate headquarters in Windsor. Sally joined IHG following its acquisition of the Posthouse chain in 2001 assisting in the evaluation and integration of the new portfolio into the IHG family of brands and more recently seeing the UK division through its change from an owned to a managed estate.
Prior to this Sally was a Management Consultant for Arthur Andersen in its EMEA Hospitality Consulting division for some five years. During this period she was involved in numerous assignments including acquisition support, strategy advice and feasibility analysis in all aspects of the hospitality sector including budget to five star hotels; and the timeshare, resort and extended stay sectors.
Before joining Arthur Andersen in 1997 Sally worked as a Management Consultant for Pannell Kerr Forster in London for a number of years. As a senior member of the Hospitality Division she was involved in providing consulting advice on all types of hospitality projects across the EMEA region.
Following graduation from Westminster College Sally spent 10 years working in hotel operations with specific experience in conference and banqueting prior to moving into consultancy roles. Sally has over 25 years of hospitality experience spent in both operations and consulting.
Sally is a Member of the Institute of Hospitality, formerly the HCIMA, and a Fellow of the British Association of Hospitality Accountants.
As a Director of Business Development, Julia Felton brings a wealth of experience to her role and is responsible for marketing, thought leadership and client engagement. She is also an expert on big data and the challenges and opportunities that it brings the industry.
Julia was responsible for the launch of the HotelBenchmark Survey (now STR Global) and during her leadership the survey grew from being a monthly European survey on hotel performance to being the global market leader tracking performance across the entire world with the exclusion of North America. After 12 years at the helm Julia facilitated the sale of HotelBenchmark to STR when Deloitte decided to divest of the business as it was a non-core operation for them.
In addition to launching HotelBenchmark Julia was responsible for the launch of HealthClubBenchmark, the first UK monthly survey of the private health-club industry that monitored profitability and membership levels.
Julia is a sought after speaker on hospitality trends and has authored many articles on industry trends.
Julia is a Member of the Institute of Hospitality, formerly the HCIMA, Member of the Chartered Institute of Marketing (CIM) and a Fellow of the British Association of Hospitality Accountants.
When not in London Julia can be found in Yorkshire helping business leaders develop their leadership, teamwork and communication skills through partnering with her horses.
Susan joined the Hamilton team in November 2008 and is currently involved in the reporting and financial monitoring of a 42-property asset management assignment in the UK. Susan has varied experience across all of Hamilton's key service lines, across all sectors of the market.
Prior to joining Hamilton, Susan worked for Christie + Co in London where she held the position of Graduate Surveyor, almost exclusively within the hotels department. She received invaluable exposure to the property market and spent considerable periods of time with the Hotel Advisory and Investment and Development teams.
Susan graduated with a BSc (honours) degree in Business Management from the University of Essex and has completed her Masters (MSc) in Real Estate Development from the University of Westminster, London. She also holds a Certificate in Hotel Real Estate Investments and Asset Management from Cornell University.
Jorrit joined the Hamilton team in January 2014. Prior to joining Hamilton, Jorrit worked at Mosimann's, London, on finance and operational related projects; such as an operational analysis to increase efficiency and assess operational structure, the implementation of software solutions for forecasting, control and to minimize cost, and the renegotiation of contracts and evaluation of new projects.
Jorrit's work experience lies mainly in hotel operations, having worked in various luxury hotels and restaurants in the Netherlands, the U.S.A, and the Turks and Caicos Islands.
Jorrit holds a Masters (MSc) in Finance with distinction from the London School of Business and Finance and graduated with a BS.c. degree in International Hospitality Management from the Ecole hôtelière de Lausanne in Switzerland. During and prior to his studies, Jorrit was widely exposed to the hospitality industry, gaining operational experience at the Conrad Hotel in Brussels and the Raffles Hotel in Singapore.
Sue joined the Hamilton team in January 2014. Sue is a qualified CIMA accountant with many years' industry experience in both operational and service-orientated roles, most latterly closely associated with the hospitality industry.
Prior to joining Hamilton, Sue was based in Scotland working for an outsourced accountancy firm with niche expertise in providing full accounting services to the hospitality industry. Leading the Management Accounts Department as the Assistant Director of Operations, Sue co-ordinated the provision of key services to aid business performance including; producing and interpreting Management Accounts to critical deadlines, Internal Audits and assisting external auditors for nearly 65 companies ranging from independent hotels to branded groups, plus several non-hospitality firms.
Previously, Sue worked for a delegate management company presenting world-wide conferences on behalf of blue-chip clients including Microsoft, Gartner and SWIFT. With responsibility for a portfolio of over €50m, Sue reported directly to EMEA Board of Directors and travelled extensively to deliver key service requirements to exacting standards. After assisting with the set-up of a New York-based subsidiary, Sue took responsibility for the financial reporting of all US based conferences and the US Company's Management Accounts, along with Federal declarations and all finance staff training.
Sue graduated from the University of Southampton with a B.Sc. degree in Economics and Business Economics and M.Sc. in International Banking and Financial Studies.
Ravi Kishore joined Hamilton in January 2014 as a Senior Associate and is currently involved in the asset management of a portfolio of key London hotels and a number of hotels in the south and west of England.
Prior to joining Hamilton, Ravi worked for Hilton Worldwide where he held the position of Senior Cluster Revenue Manager, responsible for a portfolio of hotels across Europe. Preceding this role, Ravi was a Revenue Manager for a selection of large Hilton properties in London.
Ravi has previously worked for both Thistle and Guoman hotels in Revenue and Operational roles based in the Midlands area.
Ravi was working in India in management roles in hotel operations before moving to the UK with the Taj Group of Hotels. Other appointments include roles in Sales and Marketing in Hyatt Regency hotels and in hotel operations with the Oberoi Hotels and Resorts group.
Bettina joined Hamilton Hotel Partners in June 2014 as a Senior Associate and is presently working across all of Hamilton's service lines.
Prior to joining, Bettina gained a wealth of experience working in the Hospitality Consultancy divisions of Deloitte/Arthur Andersen, Pannell Kerr Forster and Touche Ross/Greene Belfield Smith. Bettina was involved in both consultancy work, as well as writing and producing monthly and annual publications on the performance of the hotel industry across Europe.
After graduation Bettina held a Management Training position with CHIC (Commonwealth Holiday Inns Co) where she gained valuable insight into hotel operations. She also spent operational time at the Amathus Hotel in Limassol, Cyprus and the Marco Polo Hotel in Singapore.
Bettina gained an MSc in International Hotel Management from the University of Surrey and a BA (hons) in Economics from the University of Kent.
Tracy's main areas of strength are in revenue management and sales and marketing, where he has demonstrated a successful track record both at a hotel and corporate level.
Until May 2003 Tracy was Manager, Operations Development, UK and Ireland for InterContinental Hotels Group. He was responsible for many aspects of the re-branding of Posthouse Hotels to Holiday Inn in 2001. This included the transition of property management, central reservation and global distribution systems.
Prior to joining Six Continents Tracy was Pricing Manager for Posthouse Hotels where he introduced a number of key pricing reforms and disciplines.
From 1996 to 1998 he was Sales Development Manager for Posthouse Hotels East from where he was promoted to Sales Development Manager Posthouse Hotels. He was a key member of the senior management team at Posthouse and responsible for revenues in excess of £300 million.
Other appointments include Sales Manager for the Hyde Park Hotel and Director of Sales for the Forte Crest Heathrow (now Holiday Inn Heathrow). He was also part of the team responsible for the development and implementation of an in-house sales system for Forte Hotels worldwide.
Tracy also has an operational background having held management positions in both rooms and food and beverage.
Manuela joined the Hamilton team in January 2015 as an Associate. Prior to joining Hamilton, Manuela gained extensive experience working in the hospitality industry throughout Germany, England and the United States of America.
Manuela has previously held managerial positions in Hotel Operations as well as Business Development and Marketing roles within the London Serviced Apartments industry.
Manuela holds a BA (honours) degree in Business Management from the University of Wales and a Vocational Certificate in Hotel Management from the Hotel school in Munich, Germany. She has also successfully completed Hotel Management Traineeships in Germany and the USA.
Stuart joined the team at Hamilton Hotel Partners as an associate in November 2014, with 10 years of hospitality experience.
Prior to joining Hamilton, Stuart held various finance roles within Marriott. Starting on the Graduate Scheme as a member of the General Ledger team at the Shared Service Centre, progressing to his latest position as Assistant Director of Finance at the Marriott West India Quay and Executive Apartments.
Stuart graduated from Edinburgh University with a B.Com (honours) degree in Business Studies and Accounting and has completed his CIMA qualifications.
Katharina joined the Hamilton Team in November 2014 as an Associate. Prior to joining Hamilton, Katharina gained valuable experience in the hospitality industry, through working at several international luxury hotels, throughout Germany, Spain, The Netherlands and China.
During her time at Kempinski and Rocco Forte, Katharina focused on developing her knowledge of sales and gained valuable exposure to all operational departments.
Katharina holds a BA (Honours) degree in Business Administration, with a focus on Hospitality Management, from Hotelschool The Hague in the Netherlands.
Tiziano joined the Hamilton team in December 2013, providing analytical support to all of Hamilton's projects as required.
Prior to joining the team, Tiziano worked as an Assistant Financial Controller for a 700 room resort in Jamaica. He is well travelled and has worked and lived in Africa, the Middle East, the Caribbean and Europe.
Tiziano completed his studies with a degree B.A. (honours) in Business Management with Professional Accounting at the University of Westminster in London.
Edward joined the Hamilton team in November 2015, providing analytical research and support, primarily for lifestyle hotels.
Prior to joining the Hamilton team, Edward worked for Soho House, where he enrolled on to the graduate management trainee programme, progressing to the position of Rooms Division Operations Manager supporting the UK, Europe & USA.
Edward graduated from Glion Institute of Higher Education, with a Bachelor degree in Hospitality Management with Sales and Marketing. During his studies he under took placements within the Food and Beverage and Tourism industries.
Julie joined the Hamilton team in February 2015 as Executive Assistant, supporting the Partners with resource and project management across the Hamilton portfolio.
Prior to joining the team, Julie worked in a variety of roles for a large manufacturing company, a restaurant chain, and a UK based holiday company, specifically focussing on Accounting and Events and Entertainment.
Julie also pursued a teaching career, whilst raising her family, with particular responsibilities for training new staff, creative planning, philosophical thinking, reporting, and analysis of attainment data.
Kate joined the Hamilton team in November 2013 as a Team Executive Assistant, supporting the team on administrative and analytical tasks.
Prior to joining the team, Kate graduated with a BSc (honours) degree in Tourism Management from Sheffield Hallam University. During and following her studies, Kate was exposed to the hospitality industry, gaining valuable operational level experience. With a specific Front of House focus, Kate has worked within several independent, five star London properties.