WHAT OUR CLIENTS SAY
“Hamilton assumed responsibility for the management of the former NH Harrington Hall during the run-down period with the instruction to “minimize losses” during the run-down period. With less than three days’ notice Hamilton assumed management of the hotel and appointed a new general manager, installed a new accounting system, entered into new banking arrangements, arranged for a new website and distribution arrangements. All of this was achieved while simultaneously maintaining the hotel open for business, serving existing contracted business and maintaining the quality of service and product and managing the staff redundancy program. The Hamilton team achieved incredible results under the circumstances and far from minimizing losses, revenues and profits actually improved from those achieved by the previous operator during the same period in the previous year!Luis Miguel Martin Ortiz
“During Hamilton’s tenure of the Grand Hotel Rogaska, Slovenia, the team achieved completion of all urgent and unforeseen repairs/decoration, implemented critical sales initiatives, designed a new multi-language website and customer facing identity, invested in market leading software (PMS and booking engine), established key sales channels (+£60.5% YOY growth in revenue received from booking.com), and improved international awareness through promotions at wedding fairs, trade shows, editorials, and advertising – all primarily achieved within operational cash flows. Operational efficiencies were created by recruiting a new management team, reviewing historic high staffing levels, introducing robust, streamlined procedures and industry leading practices, plus implementing and reinforcing continuous cost saving measures.
As a result, Total Revenue and GOP increased, despite the deterioration of the Rouble and political unrest in Russia (the key market). Occupancy levels were maintained throughout 2013 and 2014, despite a declining market, with the Hotel’s share of the market increasing by circa 11.0% during 2014. Creditor days were reduced by 63.5%, and debtor days by 31.0%. The Hotel was awarded a TripAdvisor Certificate of Excellence in 2014.
The sale of the Hotel was concluded in early 2015 at a value far in excess of expectation before the involvement of Hamilton and we greatly appreciated the active and supportive approach of the Hamilton team.”
“Hamilton has operated [the Holiday Inn Salisbury] with a flexible, transparent, and fully hands-on approach, pro-actively reviewing market-led rates and sales strategies in order to maximise production from the local market. In addition, Hamilton’s detailed commercial focus has led to the renegotiation of the IHG franchise fees, overseeing the recent completion of a bedroom and public area refurbishment, introducing a bespoke website, implementing numerous cost saving initiatives, while providing detailed monthly reporting and cash flow analyses and projections. The hotels’ GOP has increased by 8.4% compound basis since 2008”Shahrokh Bagherzadeh
“As a result of the company’s asset management arrangement, Hamilton was able to quickly and efficiently take control of the hotels and put many revenue enhancing and cost-saving initiatives into place. Hamilton adopted a detail-focused hands-on approach to its tasks and provides detailed and timely operating and financial reports………Hamilton identified significant revenue and positioning opportunities and recommended the reconfiguration of the ground floor restaurant and bar area and the development of a new meeting room. Hamilton executed against their recommendation – on time and budget and the projected revenue and profit uplift was exceeded”Mike Pashley
“This has been a very successful investment that has performed excellently. We are particularly pleased given the gloomy predictions emerging from various quarters”Bill Benjamin