Elvis Cirikovic - Hypo Alpe Adria Bank
“During Hamilton’s tenure of the Grand Hotel Rogaska, Slovenia, the team achieved completion of all urgent and unforeseen repairs/decoration, implemented critical sales initiatives, designed a new multi-language website and customer facing identity, invested in market leading software (PMS and booking engine), established key sales channels (+£60.5% YOY growth in revenue received from booking.com), and improved international awareness through promotions at wedding fairs, trade shows, editorials, and advertising – all primarily achieved within operational cash flows. Operational efficiencies were created by recruiting a new management team, reviewing historic high staffing levels, introducing robust, streamlined procedures and industry leading practices, plus implementing and reinforcing continuous cost saving measures.
As a result, Total Revenue and GOP increased, despite the deterioration of the Rouble and political unrest in Russia (the key market). Occupancy levels were maintained throughout 2013 and 2014, despite a declining market, with the Hotel’s share of the market increasing by circa 11.0% during 2014. Creditor days were reduced by 63.5%, and debtor days by 31.0%. The Hotel was awarded a TripAdvisor Certificate of Excellence in 2014.
The sale of the Hotel was concluded in early 2015 at a value far in excess of expectation before the involvement of Hamilton and we greatly appreciated the active and supportive approach of the Hamilton team.”