“Hamilton assumed responsibility for the management of the former NH Harrington Hall during the run-down period with the instruction to “minimize losses” during the run-down period. With less than three days’ notice Hamilton assumed management of the hotel and appointed a new general manager, installed a new accounting system, entered into new banking arrangements, arranged for a new website and distribution arrangements. All of this was achieved while simultaneously maintaining the hotel open for business, serving existing contracted business and maintaining the quality of service and product and managing the staff redundancy program. The Hamilton team achieved incredible results under the circumstances and far from minimizing losses, revenues and profits actually improved from those achieved by the previous operator during the same period in the previous year!”

“Hamilton has operated [the Holiday Inn Salisbury] with a flexible, transparent, and fully hands-on approach, pro-actively reviewing market-led rates and sales strategies in order to maximise production from the local market. In addition, Hamilton’s detailed commercial focus has led to the renegotiation of the IHG franchise fees, overseeing the recent completion of a bedroom and public area refurbishment, introducing a bespoke website, implementing numerous cost saving initiatives, while providing detailed monthly reporting and cash flow analyses and projections. The hotels’ GOP has increased by 8.4% compound basis since 2008”